The Health Information and Advocacy Centre (HIAC) is a one stop shop in providing relevant, accurate and culturally appropriate health information and advocacy to individuals and groups from ethnic minority communities to enable them to access and use health services.
SERVICES PROVIDED IN OUR CENTRES:
- You can find out about health services in Ireland for example GPs, hospitals, maternity services
- You can find out about your rights and entitlement to health services
- If you’re having difficulties, you can get support to resolve them e.g. with applying for a medical card
- You can get help in your own language (at the moment we speak Arabic, English, French, Chinese, Italian, Polish and Russian)
- We stock booklets, leaflets, application forms and other helpful materials related to accessing health care and social welfare. They are in various of languages.
- All services are free and confidential
Cairde also provides information sessions to community groups on outreach basis. We work with program EPIC. We have also worked jointly with organisations to develop programmes tailored to the current needs of a particular community e.g. ‘Women’s Health Program’ - The Islamic Cultural Centre of Ireland and ’Informed Parenthood’ – Polish speaking community.
CULTURAL & LINGUISTIC SUPPORT
Cairde has been providing some support to healthcare practitioners in the area of cultural and linguistic competency, particularly in relation to death and bereavement in certain cultures. Health Advocacy Officers have delivered several presentations on Bereavement Practices to other organizations in the past (Barnardos, Temple Street Children Hospital).
Cairde staff also provides information and advice to health service providers in response to the queries arising from particular individual cases of ethnic minority patients (i.e. information queries from social workers and other allied and social care professionals).