Women’s Aid runs a Language line interpretation service
Women’s Aid, leading national organization working with Women experiencing Domestic Violence runs a Language line interpretation service, via its National Freephone Helpline. This service gives all helpline workers the ability to connect women with limited or no English to an accredited and professional translator who can facilitate translation between the woman and the worker, so that the woman can access support and information appropriate to her needs.
The Language Line translation service can support your client in a few easy steps:
1. A support worker or the woman can call our National Freephone Helpline on 1800-341-900
2. When a support worker answers the phone, state the language she wishes to communicate in
3. Wait for a moment on hold while we connect to a translator
4. The woman may then speak to the helpline worker about her situation, via the translator on the line
The service is available throughout the normal opening hours of the helpline 10 a.m. to 10 p.m. Seven days per week.